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What if I find the Binocular or Spotting Scope is damaged or not working when I go to use it?

Email us or call us immediately and we will talk to discuss the situation and try a few things. We are available 24/7. If we find something is wrong we will replace the Optic immediately. If the timing of your needing the Optic does not work out we will refund the rental price and shipping costs once we have made absolutely sure that there was a problem. If by chance you ordered the wrong Optic call us or email us and we will work with you on a solution. We will try to find the right Binocular or Spotting Scope for you. Your rental period will restart when you get the new Binocular or Spotting Scope. All of our Optics are inspected and clean prior to shipment. We will never send out an Optic that has any scratches on the front or rear elements. Some minor scuffing on the body or Optic hood might appear, but nothing that will affect image quality.

What if I damage the Binocular or Spotting Scope?

Let us know immediately. Our contract states if the Binocular or Spotting Scope is broken you are responsible either for replacing it or paying for repairs. Minor damage that is repairable, we will send out and we will charge you the actual repair cost, no more than that. If the Binocular or Spotting Scope cannot be fixed, you will be charged for the cost of the same Binocular or Spotting Scope at a comparable quality. You will not be charged rental while the Binocular or Spotting Scope is being repaired.

What isn't covered by the Damage Protection Plan?

The Damage protection plan does not cover theft, or loss, or any other situations which leave you unable to return the items you rented.

What is the Damage Protection Plan?

The Damage protection plans are optional add-ons that eliminate your liability in the case of a internal or external damage to the optics on your rental. Simply, if damage occurs internally or externally to equipment protected by a the plan, you are totally covered for the repair of the optics.

What would be considered damage to the Binocular or Spotting Scope?

ANY scratches or scuffs to the glass on either side, damage from impact to the mechanicals that would cause the Binocular or Spotting Scope not to function. This includes auto focus, focus, or zoom in or out. Water damage or moisture damage is also considered as the Binocular or Spotting Scope being damaged. Deep scratches and gashes to the barrel are considered damage. Light and minor scuff marks to the barrel or Optic hood are considered normal use and will not be considered as damage to the Binocular or Spotting Scope.

How can you tell the Binocular or Spotting Scope was not damaged during shipment or prior to?

All of our Optics are inspected and cleaned prior to shipment. We will never send out an Optic that has any scratches on the front or rear elements. All Optics are shipped in a Pelican Case within a well packed shipping box. Chances of the Optic being damaged during shipment is next to nil. The Optics are packed with great care. If your box arrives damaged use discretion. If the box was somehow mishandled we want to make sure it's noted for both Optics4Rent and yourself. We understand that there might be an extremely rare occasion where the Binocular or Spotting Scope arrives damaged. SO PLEASE NOTE IT AND DOCUMENT IT for us and yourself.

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